Returning Equipment for Repair or Service

Before returning any equipment for repair, servicing, or calibration, you must complete a Repair Request Form. Please email the completed form to repair@guided‑ultrasonics.com, together with courier tracking information.

Accurate form completion and tracking information help ensure your shipment clears customs correctly. All paperwork must clearly state that the equipment is being returned for repair and/or calibration and is to be returned to the owner, to avoid customs delays or incorrect classification.

Based on the information provided in the form, you may be asked to:

• carry out additional checks,
• provide example data files, or
• return additional items that may be contributing to the reported issue.

Repair Assessment and Approval

Once received, the equipment is assessed and inspected. GUL will normally issue a repair quotation based on the required work. A purchase order and, in some cases, payment, will be required before work proceeds.

We aim to complete repairs within two weeks of receipt at our facility. Repair times may be extended where:

• parts are not immediately available,
• multiple items are received simultaneously,
• the work coincides with UK public holidays, or
• approval for repair is delayed.

Warranty and Damage

Most GUL equipment includes a one year warranty from the date of supply. Extended warranty options are available for certain equipment types, such as electronics.

The warranty covers normal wear and tear only. It does not cover damage from misuse, including:

• drops or impacts,
• liquid immersion,
• improper storage, or
• unauthorised modifications

If a returned item is found to be outside warranty coverage, a quotation for repair will be issued and work will proceed only after approval.